Policies & Legal

The legal stuff, written like humans. We believe in transparency and keeping things simple.

Terms of Service

The essentials of doing business with us.

Last updated: January 15, 2024

The Quick Version

  • By using our site, you agree to these terms
  • Custom products are made-to-order and final sale
  • Lifetime warranty covers manufacturing defects

Using Our Site

Welcome to LAMOSE. By browsing or purchasing from our site, you agree to these terms. Use the site responsibly, don't do anything illegal, and treat others with respect.

You must be at least 18 years old (or the age of majority in your region) to make a purchase.

Custom Products

Important: Our products are custom-made for you. Once you approve your design and we start production, your order is final.

We send you a proof before we engrave or print. Please check it carefully! Once you approve, we get to work.

Pricing & Payment

All prices are in the currency displayed at checkout. We accept major credit cards through Shopify's secure payment system. Your payment info is encrypted and we never store your full card details.

Lifetime Warranty

We stand behind our products. If your LAMOSE drinkware has a manufacturing defect, we'll replace it. For life.

This covers defects in materials, vacuum seal issues, and lid mechanism problems. It doesn't cover normal wear, drops, or misuse.

Intellectual Property

All content on our site belongs to LAMOSE. When you upload a custom design, you confirm you have the right to use that image.

Governing Law

These terms are governed by the laws of Alberta, Canada. We may update these terms occasionally — continued use of our site means you accept any changes.

Privacy Policy

How we handle your information — in plain English.

Last updated: January 15, 2024

The Quick Version

  • We only collect what we need to process your order
  • We never sell your personal information
  • You can request deletion of your data anytime

What We Collect

When you make a purchase, we collect your name, email, shipping address, and payment information. We need this to get your custom drinkware to your door.

When browsing, we automatically collect basic info like your IP address and browser type to help us improve the site.

How We Use It

Your information is used to:

Process orders and send shipping updates
Respond to questions when you contact us
Send occasional emails about new products (only if you opt in)
Improve our website

Who We Share It With

We never sell your data. Period.

We share limited information with trusted partners: Shopify (hosts our store), shipping carriers (to deliver orders), and email services (for order confirmations).

Your Rights

You can access, correct, or delete your personal data anytime. Just email us at hello@lamose.com.

Security

Your payment information is encrypted using SSL. We follow industry best practices to protect your data.

Returns & Warranty

Custom products, lifetime quality.

Last updated: January 15, 2024

The Quick Version

  • Custom products are made just for you — final sale
  • Lifetime warranty covers any manufacturing defects
  • Cancel within 3 hours if you change your mind

Why Custom Means Final Sale

Every LAMOSE product is custom-made just for you. Your photo, your name, your design — it's one of a kind. Once we engrave or print it, we can't resell it.

That's why we put effort into the approval process. We send you a proof, you review it, and only when you say "perfect" do we start production.

Our Lifetime Warranty

If your LAMOSE has a manufacturing defect — faulty lid, broken seal, printing that peels — we replace it. No questions asked. For life.

Changed Your Mind?

You can cancel within 3 hours of placing your order. After that, we've likely started on your design.

Tip: Take your time with the design tool. Preview everything. We want you to love what you order.

Damaged in Shipping?

If your package arrives damaged, contact us immediately with photos. We'll get you a replacement.

We Made a Mistake?

If we messed up — wrong design, typo we missed — that's on us. We fix it immediately at no cost to you.

Questions? We're here to help.

Real humans, real answers. Reach out anytime.

Contact Us