Welcome to LAMOSE. By browsing or purchasing from our site, you agree to these terms. Use the site responsibly, don't do anything illegal, and treat others with respect.

You must be at least 18 years old (or the age of majority in your region) to make a purchase.

Important: Our products are custom-made for you. Once you approve your design and we start production, your order is final.

We send you a proof before we engrave or print. Please check it carefully! Once you approve, we get to work.

All prices are in the currency displayed at checkout. We accept major credit cards through Shopify's secure payment system. Your payment info is encrypted and we never store your full card details.

We stand behind our products. If your LAMOSE drinkware has a manufacturing defect, we'll replace it. For life.

This covers defects in materials, vacuum seal issues, and lid mechanism problems. It doesn't cover normal wear, drops, or misuse.

All content on our site belongs to LAMOSE. When you upload a custom design, you confirm you have the right to use that image.

These terms are governed by the laws of Alberta, Canada. We may update these terms occasionally — continued use of our site means you accept any changes.

When you make a purchase, we collect your name, email, shipping address, and payment information. We need this to get your custom drinkware to your door.

When browsing, we automatically collect basic info like your IP address and browser type to help us improve the site.

Your information is used to:

• Process orders and send shipping updates
• Respond to questions when you contact us
• Send occasional emails about new products (only if you opt in)
• Improve our website

We never sell your data. Period.

We share limited information with trusted partners: Shopify (hosts our store), shipping carriers (to deliver orders), and email services (for order confirmations).

You can access, correct, or delete your personal data anytime. Just email us at hello@lamose.com.

Your payment information is encrypted using SSL. We follow industry best practices to protect your data.

Every LAMOSE product is custom-made just for you. Your photo, your name, your design — it's one of a kind. Once we engrave or print it, we can't resell it.

That's why we put effort into the approval process. We send you a proof, you review it, and only when you say "perfect" do we start production.

If your LAMOSE has a manufacturing defect — faulty lid, broken seal, printing that peels — we replace it. No questions asked. For life.

You can cancel within 3 hours of placing your order. After that, we've likely started on your design.

Tip: Take your time with the design tool. Preview everything. We want you to love what you order.

If your package arrives damaged, contact us immediately with photos. We'll get you a replacement.

If we messed up — wrong design, typo we missed — that's on us. We fix it immediately at no cost to you.